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Buyers Beware …

bringing to the attention of our readers those unscrupulous in their vending practices.

From time to time, we all deal with vendors who have less than good quality of service. It's one thing to deal with a store owner face to face, but in this electronic age of online vending, it makes life rather stressful. We will provide listings of those vendors that we have personally dealt with and have had problems as a service to other buyers.

December 8, 2010
Gettington.com

I had mixed feelings about this company, feeling that they were already a company to be wary of, and most concerned that they might be another name that Fingerhut is utilizzing, however, I decided to place my first order today and get something for my granddaughter for Christmas. Yes, I'm a lazy shopper; I admit it!

However, that order never came to fruition.

Not only were most of the items that even interested me for the purchase of a Christmas gift for my granddaughter no longer available, when I did find something, I hit my first brick wall. I couldn't have the item shipped to an address different from mine without calling customer service.

I gave the woman who handled my call the last 4 digits of my social security number and my zip code. Most other companies require only that information. Then, after a few moments, she asked for my full address, and that was fine as well. Then she asked me for my complete social security number. I nearly ended the call at that point based on privacy issues. Then, another woman joined the conversation after I gave the name and address of my daughter. This other woman stated that she didn't have my daughter listed at that address, and wanted to know the name of the person(s) my daughter lives with. I was rather taken aback.

I was told that without verifiable information they wouldn't be able to send the items there, but would have to send the item to me. A ludicrous thing, since I would then have to do what I was avoiding, and that was having to drag the item to the post office myself and pay AGAIN for shipping and not get the gift to my granddaughter in time for Christmas.

I offered my daughter's phone number that they could call, but was told that was not acceptable.

This sort of questioning further violates privacy issues, and would require me to violate them as well by providing information on someone that I do not know, someone who has no interest in my daughter, in my granddaughter, but is merely a roommate.

Considering that this was a lot of hoopla over a $50 item that I am responsible for paying for and all of my information is verifiable, I found the entire conversation utterly disturbing. I think I'm more concerned about security issues with Gettington.comthan ordering online as a whole.

The most interesting thing? When I stated that I was not going to order anything after all, I was then asked for my daughter's phone number.

Too late.

I wrote to the customer service department today; we'll see if I get an answer.

groceries

A&P Supermarket

Arriving there after having my car's maintenance performed at the Saturn dealership across the street in Pompton Plains, New Jersey, on June 28, 2009, I spent a good two hours shopping. I love the store; it has an awesome product availability and the produce section is fantastic. It offers a great bakery, seafood shop, butcher shop and deli as well. All fantastic. I live in Manhattan, but like to shop at this particular store whenever I'm there to have my car serviced.

I check out and hand over my ten coupons, totalling perhaps $5.50, to help ease the $300+ stockpile I was purchasing. I was told that the coupons were not taken there.

You see, they were coupons I downloaded from a very reputable source (i.e., the manufacturers' sites themselves), and all bore the watermark of authenticity. The manager came over, and both she and the cashier treated me quite rudely, as if I were a thief trying to take them for a measly five bucks. It was very distressing and humiliating to say the least. Then, as further insult, the manager wanted to void the entire sale. After two hours spent there shopping — AND doing my own bagging myself? I think not! I made them hold everything up to take out the seven items I had coupons for and delete them from the sale.

When I got home, I looked up A&P's site and they have no issue with online coupons. So, I wrote A&P by email, as well as followed up with a physical letter sent snail-mail through the U.S. Postal Service, with copies of their statement on coupon usage.

I never received any sort of communication from A&P Supermarket.

Briefcase

The Executive Shoppe

Wanting to find something unique for my husband for our 3rd anniversary, and the traditional gift being leather, I happened upon the idea of a nice leather something that would work well for him when he made his various consultation visits to clients. I found a really nice, zippered leather CD/DVD case, that held also business cards, cell phone/calculator, and even better, I could get it engraved with his initials.

I ordered the item and didn't hear from them for nearly a week, although they had already charged my credit card. When I did, I was told that the color I selected was no longer available, but it was available in two other colors; did I want one of the other colors or did I want a refund?

I should have chosen the refund, considering that they charged my card before they even had a product to ship! However, I really wanted the item, and the chocolate color I decided on looked nice.

It arrived almost two weeks later (and long past our anniversary by this time), and upon opening it, discovered it was not the item which they had advertised online. It was not zippered, but had these rather odd straps that have no purpose at all, and no way to securely close up the wallet. It was poorly made and absolutely not worth the almost $80 I paid. I could have found equal and probably better looking stuff in the neighborhood dollar store.

I quickly went to their site, and surprise surprise! The item was no longer appearing on their website. At all. Gone. Amazing.

I wrote to the person who had been in contact with me before on the color, and explained that the item that I was sent was not the item I had selected from their website, and that it was far inferior in design, etc.

I never received any sort of communication from neither the representative nor anyone else in this company.