Moon Productions

Innovative Web Design and More…

Moon Productions

Dedicated …

to bringing to our clientele our very best in contemporary design, we continue to offer the very basics as well, we consistently seek new ideas and increase our technical knowledge. MoonProductions feels strongly about those goals that we have set for ourselves, to further impact our dedication to our customers.

Among these goals are…

Our Mission Statement

In setting our goals, we have taken apart every facet of good customer service and care, based not only on those customers current and in the past, but on our own experiences of being the customer. By delivering excellent solutions with professional integrity, we develop successful business relationships through mutual trust and respect. In maintaining our dedication to those services we provide, we will continue to refine our quality, expand our capabilities, increase our efficiency, and elevate the level of customer service we now provide to heighten the standard of excellence we have set for ourselves. We maintain…

♦ Dedication and personability to every client.
♦ To offer innovative solutions to fit each clients needs.
♦ To offer quality, personalized and professional customer service.
♦ Honesty and integrity.

MoonProductions has developed an innovative approach to ensure that we can meet these goals in a proficient and timely fashion, in order to further demonstrate our commitment to our clients.

Tier 1: Discovery

The objective of discovery is to reach high-level agreement on the goal of the project and its priorities and timeline. During this phase, time is spent gathering the information and requirements, and building a shared vision between the client and MoonProductions.

Tier 2: Planning

The objective of planning is to reach consensus on a detailed project goal, timeline and estimation of costs, incorporating both documentation of the requirements and conceptual design. During this phase, it is determined whether the client has established or will establish, the live server, or if we will assist in this task. Both the client and MoonProductions must sign off at this point before futher work proceeds.

Tier 3: Design

The objective of design is exploration of creative solutions to build the website the client has envisioned. At this point, the final determination of who will establish the live server must be made. Both the client and MoonProductions must approve and sign off before further work proceeds.

Tier 4: Production

The production stage is the implentation of technology and its objective is building the project as defined during the planning stage. During this crucial point in the project, the design is implemented using the tools of web design and tested with content. At this point, the establishment of the live server must be made and the "beta" site must be approved and signed off by the client before any further work proceeds.

Tier 5: Implementation

In the implentation stage, we move the developed site to an active live server, either one the client has already set up, or one that we preferably have set up for you.

Tier 8: Support

MoonProductions understands that the longer the useful life of a website after its initial set-up, the more our clients will appreciate a developmental company that offers follow-up services. Most companies do not warranty their website work at all, but MoonProductions provides ninety (90) days coverage after the launch of the site at no cost to our client. We also provide site care at a contracted fee established during the discovery stage.

Customer Bill of Rights

♦ Our clients have the right to be treated with courtesy and respect.
♦ Our clients have the right to ask questions when they do not understand legal requirements or staff communications.
♦ Our clients have the right to timely service. MoonProductions understands that a client's time is important, and ensures to cmmunicate time frames and constraints clearly with our client's to that their time is never wasted.
♦ Our clients have the right to utmost consideration and courtesy.
♦ Our clients have the right to expect accurate and efficient record keeping on our part.
♦ Our clients have the right to receive service from well-trained knowledgeable, competent and cooperative staff.
♦ Our clients have the right to understand our policies and procedures, and consistent and fair application of these policies and procedures.